My name is Robert Paisola and I am the Chief Executive Officer of
the Debt Collection and Collector Training Service Company;
Western Capital Financial Services, Inc.
We now have offices in Salt Lake City, Los Angeles, New York City,
Miami and Geneva Switzerland.
Throughout our long
history, Western Capital has been an industry leader in the Debt
Collection and Portfolio Recovery Business since its inception.
We have worked with some of the World's Leading Financial Service
Organizations, including Bank of America, Chase Bank, BanaMex,
Household International, Innova Capital, American Express,
Centurion Bank, The Franklin Templeton Group, Midland Marine Bank
and the Former Bank One, to name a few.
Since that first day we
started Western Capital in 1992, when we began our small home based
business; based in a small basement apartment near the Brigham Young
University Campus, in Provo, Utah, we have been able to prove
ourselves as THE COMPANY that can collect ANY amount for ANY company
that was having problems with it's outstanding receivables and bad
debt.
When we first got
started, the process was fairly simple. A business had a
problem collecting a debt; we would be retained to send letters and
make calls to ensure that the client was made whole on the
outstanding account. We would collect the money and get a
percentage of what we collected. Pretty Easy Task eh?
In 1997, we
created an in-house program of training that introduced what we
considered at the time to be a new concept in the Consumer Debt
Collection Industry. This concept was based upon the simple
fact that People always pay their friends, not their enemies.
I even wrote a book on this subject, called The
Art of of Getting Paid.
What began as a
simple inner company training process escalated into our company,
Western Capital, being known as "the guys in Utah that are NICE, but
CAN COLLECT!
With this "soft sell"
reputation growing throughout the credit and collections
communities, I personally began to receive requests to "visit" other
debt collection companies to give a simple one hour speech, to "see
if I could teach their collectors how to "soften up a bit" while
still making money for the companies I spoke with.
And guess what.... The
Debt Collection Teams that I taught and worked with ACTUALLY MADE
MORE MONEY FOR THE COMPANIES THAT BROUGHT ME IN!
One company actually
brought in One Million Dollars MORE that very same month that I
trained their collectors. The CEO's , trainers, and Management Teams
were astounded....
How could this be
possible?
This is the question
that we began to hear over and over as we gained more and more
clients throughout the world.
Our answer was always
the same, just watch and see!
You need to understand,
I have never met a person that decided in high school that they
wanted to be a debt collector. I have never seen a person
decide that they were going to make their millions in the debt
collection business PRIOR TO BEING IN THE BUSINESS. It just does not
happen!
Some how, people end up
in this business because they like the thrill of the challenge, the
thrill of the kill, the thrill of simply "being the man" (or
woman!).
Many debt collectors
receive a sense of artificial power that they have never experienced
in real life, as they learn how to make demands of people over the
phone (Much like an actor on a stage) and all of a sudden, they
start to see their own financial situation begin to progress and
change.
This power that I am
talking about is the POWER OF COMMUNICATION. This is the
power that we all have as individuals inside ourselves to
enroll others into our personal vision of what we simply desire in
life. When we are in Collector Mode, we attempt through our
use of Communication Skills to SELL the person on the other end of
the phone to send us money!
The problem that we
began to see, was that the power that I am speaking of, MUST BE USED
IN A MORAL WAY.
You see, there is
nothing wrong with being in the Debt Collection Business.
There is nothing wrong
with being a Debt Collector.
There is nothing wrong
or immoral of being a high dollar Debt Purchaser.
It is just that YOU MUST
BE MORAL ABOUT HOW YOU CHOOSE TO USE THE POWER THAT YOU HAVE BEEN
GIVEN TO COLLECT THESE ACCOUNTS.
Since we first started
out in Utah, things have drastically changed in the Credit and Debt
Collection Business, and in our opinion at Western Capital, things
are continuing to spiral out of control.
Daily we watch news
stories of how Debtors are being humiliated and dehumanized by a
debt collection system that revolves around DVD Account Placements,
Nationwide Address Scrubs, Automated Skip Tracing and Auto Dial
Systems that dial for dollars 24 hours a day.
Collectors have been
conditioned and trained to "Get the Cash" no matter the cost. And
they are rewarded handsomely. A good collector in our offices
can easily make 100-200 Thousand Dollars per year! That is a lot of
money, no matter where you live!
I do not agree in this
new attitude of "Do What it Takes" and "Settle with the small
percentage of people who complain or sue" and we at Western Capital
will not participate in this criminal scheme of destroying other
human beings in order to make money. It is just not Right.
It is what we call "Moral Bankruptcy"
Last year, we as an
organization, under my direction and order made the decision to STOP
what we were doing and QUIT COLLECTING ON CONSUMER ACCOUNTS.
That means that we
stopped collecting Credit Card Portfolios, Back Rent Agreements, Bad
Checks. Child Support Claims and the list goes on.
We simply decided that
we were not willing to sell our souls for money. We then spent
three weeks in all of our offices and returned over 750 MILLION
DOLLARS in accounts to our clients and said THANKS, BUT NO
THANKS.
That was not an easy
decision to make, but my Executive Management Team knew this
was the only right thing to do.... so that is exactly what we did.
So now what?
Well, we quickly learned
that there was a lot more MORALLY POSITIVE profitability and the
process was much easier and less personally damaging in collecting
for medium and large corporations in the United States, Canada and
Europe. So, we decided to focus on the Business to Business
Debt Collection Market and Corporate Training Arenas.
I do not--- for
even one second- have had second thoughts of walking away from a
three quarter billion dollars. It was simply the RIGHT THING
TO DO.
Now that you know where
we have come from, it is probably much easier to see why we as a
Debt Collection Company spend time profiling these companies who do
not seem to "get it".
We know that the debt
collection landscape is littered with the fallout of dead bodies who
STILL TO THIS DAY choose to keep the "whatever it takes" philosophy
alive, as they continue to illegally collect on artificial,
undocumented and inflated debts. To these companies and their
employees........ BE CAREFUL.
One thing that I can
promise you as the Chief Executive Officer of Western Capital, is
that we will continue to use our power in this industry to create
change around the world in the debt collection and credit markets...
one training at a time.
My friends, Debt
Collectors and their Senior Management Teams are now under a high
powered magnifying glass, and the industry must learn to self
regulate or Congress will do it for us.
In the upcoming months,
you will see that I will continue to reach to the national media to
hold those companies accountable who continue to choose to
victimize our fellow citizens.
I will publicly hold the
CEO's of these MORALLY BANKRUPT ORGANIZATIONS ACCOUNTABLE to YOU.
I will utilize our
professional relationships with organizations such as
www.RipOffReport.com
and www.BudHibbs.com and
members of Congress to ensure that our vision is made public.
I will continue to use
this site and our partner sites as a worldwide forum to ensure that
justice is done and that the DEBTORS that we work with on a daily
basis are no longer being abused, gouged and humiliated by agencies
who consistently cross the line.
In conclusion, let me
say that I am very proud my people at Western Capital that we
currently have in place. Our acquisition strategy is moving
full speed ahead, and we are gaining worldwide notoriety as we as a
company continue to simply take a stand for what is right in this
world. And guess what happens...We still make money!
What a novel concept eh?
I personally, have
chosen to dedicate my time to training as many debt collectors
around the world as I can handle. You would not believe how the
investment in PROPERLY TRAINING YOUR COLLECTION TEAMS can pay off
over 100-1 in one short week! That is better odds than Las Vegas!
So if you are in the
business of credit and/or collections, take a moment and spend some
time on this website. Show this site to your CEO. Watch the
Media Clips of our worldwide news coverage and then visit
www.RobertPaisola.net
and you will see why it just makes pure financial AND LEGAL SENSE to
have Western Capital train your collectors!
The bottom line is that
we are here to stay and if you are a corporate attorney thinking
about finding a way to put a gag over our mouth, we would ask you to
reconsider this thought.
Always Remember, We Know
What You Know, and who better to fight a Morally Bankrupt Company
like the ones we feature on this site, than another Debt Collection
Company? Not to mention a company like Western Capital that has the
eyes and ears of the world's media at it's feet.
